Frequently Asked Questions
Everything you need to know about your MADMIA shopping experience
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with all packaging intact. Please note that for hygiene reasons, socks cannot be returned once the packaging has been opened.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for your convenience.
How do I care for my MADMIA socks?
To keep your socks vibrant and durable, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Avoid tumble drying or bleaching to preserve the unique embellishments.
Do you offer international shipping?
Yes, we ship our colorful collections worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
Can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.